Cookie Policy
Cookies enable us to improve our website as they distinguish you from other users of the site by providing analytics about how visitors use it. They also enable us to recognise and count the number of visitors and how they navigate the site. We do not use cookies to collect or record personal information such as your name, address or payment details.
We’re here to help. Call Freephone 0800 146 307.
What are cookies?
A cookie is a small file of letters and numbers that is stored on your computer or mobile device when you access some websites. Cookies enable a website to recognise your device and help your browser navigate the site by allowing you to log in automatically and remember any settings you choose ‘whilst moving around our site during one session, and also to remember you from’ previous visits. Cookies do not harm your computer, extract personal information or deliver viruses, but we would like to place these cookies on your computer to improve our site, the effectiveness of our advertising, and to provide a customised experience for customers.
Can you block cookies?
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site – i.e. a ‘session cookie’ for this site visit has already been set, and this will close down when you exit your browser. If you wish to disable cookies you must either do this via your internet browser, or via the ‘cookie settings’ link which can be found here. Please note that not all cookies can be disabled via our settings link, as some ‘necessary cookies’ are essential to the core design of the website, and without this the site will not be able to function as required. If all cookies are disabled via your internet browser then you may not be able to fully access the website.
What cookies do we use on our site
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| PHPSESSID | 12 hours | This cookie is native to PHP applications. The cookie stores and identifies a user’s unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| _hjAbsoluteSessionInProgress | 29 minutes | Hotjar sets this cookie to detect a user’s first pageview session, which is a True/False flag set by the cookie. |
| __sharethis_cookie_test__ | session | ShareThis sets this cookie to track which pages are being shared and by whom. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _fbp | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
| _sp_id.* | 1 year 1 month 4 days | Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits. |
| _sp_ses.* | 29 minutes | Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits. |
| _hjFirstSeen | 29 minutes | Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user. |
| _hjSession_* | 29 minutes | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| _hjSessionUser_* | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _hjRecordingEnabled | never | Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session. |
| _hjTLDTest | session | To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| _gat | Less than a minute | Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites. |
| _uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| _uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
Uncategorized
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| _hjIncludedInSessionSample_2312121 | 29 minutes | Description is currently not available. |
| zukoVisitorId | 1 year | No description available. |
| zukoVisitorId-9d08682987264410 | 1 year | Description is currently not available. |
Where can I find out more information about cookies?
If you’d like to learn more about cookies in general and how to manage them, please visit ico.org.uk/for-the-public/online/cookies. Alternatively we are always here to help on freephone 0800 146 307.